TOTAL QUALITY MANAGEMENT KEY CONCEPT AND CASE STUDIES - KIRAN, D R (BSP PUBLICATION)
Keywords: TOTAL QUALITY MANAGEMENT :AN OVERVIEW. EVOLUTION OF TOTAL QUALITY MANAGEMENT.QUALITY GURUS, LEADERSHIP AND TQM. SCIENTIFIC MANAGEMENT . SYSTEM APPROACH TO MANAGEMENT THEORY.STRATEGIC PLANNING. COST OF QUALITY. ORGANIZATION FOR TQM. CUSTOMER SATISFACTION . TOTAL EMPLOYEE INVOLVEMENT . EMPOWERMENT . SUPPLIER PARTNERSHIP . TOTAL PRODUCTIVE MAINTENANCE.QUALITY AWARDS. EUROPEAN QUALITY PRIZES. . QUALITY CIRCLES. FUNDAMENTALS OF STATISTICS. ATTRIBUTES AND VARIABLES.FUNDAMENTALS OF STATISTICS. PROCESS CAPABILITY. INWARD INSPECTION . SEVEN TRADITIONAL TOOLS OF TQM. THE SEVEN MODERN TOOLS OF TQM. KAIZEN AND CONTINUOUS IMPROVEMENT.SIX SIGMA. LEAN MANAGEMENT . FAILURE MODES AND EFFECTS ANALYSIS.RESPONSIBILITY ENGINEERING . BUSINESS PROCESS RE ENGINEERING. BENCH MARKING . QUALITY FUNCTION DEVELOPMENT . QUALITY LOSS FUNCTION. DESIGN FOR QUALITY . VALUE ENGINEERING . ISO 9000 QUALITY SYSTEMS. .ISO 14000 QUALITY SYSTEMS .TERMINOLOGY USED IN JAPANESE MANAGEMENT PRACTICES