JOHNSTON ROBERT, SHULVER MICHAEL, SLACK NIGEL, CLARK GRAHAM <br/><br/>
SERVICE OPERATIONS MANAGEMENT   IMPROVING SERVICE DELIVERY 

 - UTTER PRADESH  PEARSON   2023 
 - 609 
<br/><br/><label>ISBN: </label>9789356067400 
<br/><br/><label>Dewey Class. No.: </label>658.5