TY  - BOOK
AU  - JOHNSTON ROBERT, SHULVER MICHAEL, SLACK NIGEL, CLARK GRAHAM
TI  - SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY
SN  - 9789356067400
U1  - 658.5 
PY  - 2023///
CY  - UTTER PRADESH
PB  - PEARSON 
ER  -