TY  - BOOK
AU  - VOSS C, ARMISTEAD , JOHNSTON B, MORRIS B
TI  - OPERATIONS MANAGEMENT IN SERVICE INDUSTRIES AND THE PUBLIC SECTOR 
SN  - 9780471908012
U1  - 658.5 
PY  - 2020///
CY  - SINGAPORE
PB  - JOHN WILEY AND SONS 
ER  -