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| 020 | _a978-8184885798 | ||
| 100 | _aBHAT, GOVINDA K | ||
| 245 | 0 | _aCUSTOMER RELATIONSHIP MANAGEMENT | |
| 260 | _bHIMALAYA PUBLISHING HOUSE | ||
| 650 | _aCRM Strategy and CRM Building Blocks Types of CRM CRM in Marketing Customer Lifecycle Care: Leveraging Customer Service to Achieve CRM Success CRM in e-Business CRM Planning CRM Implementation Sales Force Automation (SFA) Call Centre CRM and Data Warehousing HRM in CRM CRM: Customer Retention Strategy CRM — Opportunities and Challenges | ||
| 942 | _cBK | ||