000 00253nam a2200097Ia 4500
008 190211s9999||||xx |||||||||||||| ||und||
100 _aKAPOOR, RAMNEEK
245 0 _aSERVICES MARKETING CONCEPTS AND PRACTICES
260 _bMCGRAW- HILL
700 _aPAUL JUSTIN
999 _c2149
_d2149