000 00261nam a2200097Ia 4500
008 190211s9999||||xx |||||||||||||| ||und||
100 _aLOVELOCK, CHRISTOPHER
245 0 _aSERVICES MARKETING PEOPLE TECHNOLOGY STRATEGY
260 _bPEARSON
700 _aWIRTZ, JOCHEN
999 _c2152
_d2152