000 00243nam a2200097Ia 4500
008 190211s9999||||xx |||||||||||||| ||und||
100 _aBATESON, JOHN E G
245 0 _aSERVICES MARKETING
260 _bCENGAGE LEARNING
700 _aHOFFMAN, DOUGLAS K
999 _c2153
_d2153