000 00273nam a2200109Ia 4500
999 _c2540
_d2540
020 _a978-1259026812
100 _aGREMLER, DWAYNE D
245 0 _aSERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
260 _bMCGRAW- HILL
700 _aPANDIT, AJAY
942 _cBK