000 00261nam a2200109Ia 4500
999 _c2874
_d2874
020 _a978-8177226225
100 _aKUMAR, ALOK
245 0 _aCUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND APPLICATION
260 _bBIZTANTRA
700 _aSINHA, CHHABI
942 _cBK