000
00276nam a2200109Ia 4500
999
_c
5613
_d
5613
020
_a
978-1259026812
100
_a
ZEITHAML, VALARIE
245
0
_a
SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
260
_b
MCGRAW- HILL
700
_a
BITNER, MARY JO
942
_c
BK