000 00276nam a2200109Ia 4500
999 _c5613
_d5613
020 _a978-1259026812
100 _aZEITHAML, VALARIE
245 0 _aSERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
260 _bMCGRAW- HILL
700 _aBITNER, MARY JO
942 _cBK