000 00246nam a2200097Ia 4500
999 _c5640
_d5640
020 _a978-9353161149
100 _aFITZSIMMONS, JAMES A, FITZSIMMONS, MONA J.
245 0 _aSERVICE MANAGEMENT
260 _bMCGRAW - HILL PUBLISHING COMPANY
942 _cBK