000 00264nam a2200109Ia 4500
020 _a978-8131517734
100 _aMATTERS, RICHARD
245 0 _aSUCCESSFUL SERVICE OPERATIONS MANAGEMENT
260 _bCENGAGE LEARNING
700 _aKING MATTERS, KATHRYN
942 _cBK
999 _c5664
_d5664