000			00271nam a2200097Ia 4500
008			190211s9999||||xx |||||||||||||| ||und||
100			_aSHINKINS, SADIE
245		0	_aMANAGING SERVICE OPERATIONS DESIGN AND IMPLEMENTATION
260			_bSAGE PUBLICATION
700			_aHOLLINS, BILL
999			_c5669 _d5669