000 00324nam a22001337a 4500
999 _c7167
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020 _a9789386873309
082 _a658.5
100 _aJOHNSTON ROBERT
_aCLARK GRAHAM
_aSHULVER MICHAEL
245 _aSERVICE OPERATIONS MANAGEMENT
_bIMPROVING SERVICE DELIVERY
250 _a4
260 _bPEARSON
300 _a462
942 _cBK