000 00266nam a22001217a 4500
020 _a9780071148818
082 _a658.8
100 _aZEITHAML VALARIE A, BITNER MARY JO
245 _aSERVICES MARKETING
260 _bMCGRAW HILL
_c1996
300 _a700
942 _cBK
999 _c7886
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