000 00338nam a22001217a 4500
020 _a9780471908012
082 _a658.5
100 _aVOSS C, ARMISTEAD , JOHNSTON B, MORRIS B
245 _aOPERATIONS MANAGEMENT IN SERVICE INDUSTRIES AND THE PUBLIC SECTOR
260 _aSINGAPORE
_bJOHN WILEY AND SONS
_c2020
300 _a318
942 _cBK
999 _c8042
_d8042