<?xml version="1.0" encoding="UTF-8"?>
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  <title>DSpace Collection: CRM</title>
  <link rel="alternate" href="http://hdl.handle.net/123456789/108" />
  <subtitle>CRM</subtitle>
  <id>http://hdl.handle.net/123456789/108</id>
  <updated>2026-05-24T18:12:39Z</updated>
  <dc:date>2026-05-24T18:12:39Z</dc:date>
  <entry>
    <title>THE DYNAMICS OF EMPLOYEE RELATIONS</title>
    <link rel="alternate" href="http://hdl.handle.net/123456789/482" />
    <author>
      <name>Paul Blyton</name>
    </author>
    <author>
      <name>Peter Turnbull</name>
    </author>
    <id>http://hdl.handle.net/123456789/482</id>
    <updated>2021-07-29T04:32:37Z</updated>
    <published>2021-07-29T00:00:00Z</published>
    <summary type="text">Title: THE DYNAMICS OF EMPLOYEE RELATIONS
Authors: Paul Blyton; Peter Turnbull</summary>
    <dc:date>2021-07-29T00:00:00Z</dc:date>
  </entry>
  <entry>
    <title>Managing Customer Experience and Relationships</title>
    <link rel="alternate" href="http://hdl.handle.net/123456789/474" />
    <author>
      <name>Don Peppers, Martha Rogers</name>
    </author>
    <id>http://hdl.handle.net/123456789/474</id>
    <updated>2021-07-28T09:15:09Z</updated>
    <published>2021-07-28T00:00:00Z</published>
    <summary type="text">Title: Managing Customer Experience and Relationships
Authors: Don Peppers, Martha Rogers</summary>
    <dc:date>2021-07-28T00:00:00Z</dc:date>
  </entry>
  <entry>
    <title>Data Mining Techniques  For Marketing, Sales, and Customer Relationship Management</title>
    <link rel="alternate" href="http://hdl.handle.net/123456789/205" />
    <author>
      <name>BERRY, MICHAEL J A</name>
    </author>
    <author>
      <name>LINOFF, GORDON J</name>
    </author>
    <id>http://hdl.handle.net/123456789/205</id>
    <updated>2020-11-06T07:58:24Z</updated>
    <published>2020-11-01T00:00:00Z</published>
    <summary type="text">Title: Data Mining Techniques  For Marketing, Sales, and Customer Relationship Management
Authors: BERRY, MICHAEL J A; LINOFF, GORDON J</summary>
    <dc:date>2020-11-01T00:00:00Z</dc:date>
  </entry>
  <entry>
    <title>CUSTOMER RELATIONSHIP MANAGEMENT</title>
    <link rel="alternate" href="http://hdl.handle.net/123456789/109" />
    <author>
      <name>BUTTLE, FRANCIS</name>
    </author>
    <id>http://hdl.handle.net/123456789/109</id>
    <updated>2020-09-29T06:33:24Z</updated>
    <published>2020-09-05T00:00:00Z</published>
    <summary type="text">Title: CUSTOMER RELATIONSHIP MANAGEMENT
Authors: BUTTLE, FRANCIS</summary>
    <dc:date>2020-09-05T00:00:00Z</dc:date>
  </entry>
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