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  <title>DSpace Collection:</title>
  <link rel="alternate" href="http://hdl.handle.net/123456789/358" />
  <subtitle />
  <id>http://hdl.handle.net/123456789/358</id>
  <updated>2026-05-24T18:12:43Z</updated>
  <dc:date>2026-05-24T18:12:43Z</dc:date>
  <entry>
    <title>The Customer Experience Book</title>
    <link rel="alternate" href="http://hdl.handle.net/123456789/481" />
    <author>
      <name>Pennington, Alan</name>
    </author>
    <id>http://hdl.handle.net/123456789/481</id>
    <updated>2021-07-29T04:29:16Z</updated>
    <published>2021-07-29T00:00:00Z</published>
    <summary type="text">Title: The Customer Experience Book
Authors: Pennington, Alan</summary>
    <dc:date>2021-07-29T00:00:00Z</dc:date>
  </entry>
  <entry>
    <title>CUSTOMER SERVICE</title>
    <link rel="alternate" href="http://hdl.handle.net/123456789/460" />
    <author>
      <name>Renée Evenson</name>
    </author>
    <id>http://hdl.handle.net/123456789/460</id>
    <updated>2021-07-23T08:49:17Z</updated>
    <published>2021-07-23T00:00:00Z</published>
    <summary type="text">Title: CUSTOMER SERVICE
Authors: Renée Evenson</summary>
    <dc:date>2021-07-23T00:00:00Z</dc:date>
  </entry>
  <entry>
    <title>Customer Service Training</title>
    <link rel="alternate" href="http://hdl.handle.net/123456789/459" />
    <author>
      <name>Maxine Kamin</name>
    </author>
    <id>http://hdl.handle.net/123456789/459</id>
    <updated>2021-07-23T08:44:53Z</updated>
    <published>2021-07-23T00:00:00Z</published>
    <summary type="text">Title: Customer Service Training
Authors: Maxine Kamin</summary>
    <dc:date>2021-07-23T00:00:00Z</dc:date>
  </entry>
  <entry>
    <title>CUSTOMER CARE EXCELLENCE  HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS</title>
    <link rel="alternate" href="http://hdl.handle.net/123456789/458" />
    <author>
      <name>SARAH COOK</name>
    </author>
    <id>http://hdl.handle.net/123456789/458</id>
    <updated>2021-07-23T08:42:19Z</updated>
    <published>2021-07-23T00:00:00Z</published>
    <summary type="text">Title: CUSTOMER CARE EXCELLENCE  HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS
Authors: SARAH COOK</summary>
    <dc:date>2021-07-23T00:00:00Z</dc:date>
  </entry>
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